/* ============================================
   万事帮业务 - 移动优先全局样式
   设计原则：手机打开效果好、大按钮、大字号、单手操作
   ============================================ */
:root{
  --primary:#1d6ef8;
  --primary-dark:#1756c6;
  --primary-light:#eaf2ff;
  --green:#16a34a;
  --green-light:#e9f9ef;
  --orange:#f59e0b;
  --red:#dc2626;
  --bg:#f4f6fb;
  --card:#ffffff;
  --text:#1e293b;
  --text-dim:#64748b;
  --line:#e5e9f2;
  --radius:16px;
  --shadow:0 2px 12px rgba(30,41,59,.06);
  --safe-bottom:env(safe-area-inset-bottom,0px);
}

*{margin:0;padding:0;box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html{-webkit-text-size-adjust:100%}
body{
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Hiragino Sans GB","Microsoft YaHei",sans-serif;
  background:var(--bg);color:var(--text);line-height:1.6;
  font-size:16px;
}
a{color:inherit;text-decoration:none}
img{max-width:100%}
button{font-family:inherit}

/* ---------- 顶部导航 ---------- */
.topbar{position:sticky;top:0;z-index:50;background:var(--card);border-bottom:1px solid var(--line)}
.topbar-inner{max-width:960px;margin:0 auto;display:flex;align-items:center;gap:12px;padding:10px 16px}
.logo{font-size:19px;font-weight:800;display:flex;align-items:center;gap:6px;color:var(--text)}
.logo span{background:linear-gradient(135deg,var(--primary),#3b82f6);-webkit-background-clip:text;background-clip:text;color:transparent}
.topnav{display:none;gap:4px;margin-left:auto}
.topnav a{padding:8px 12px;border-radius:10px;font-size:15px;color:var(--text-dim)}
.topnav a.active,.topnav a:hover{background:var(--primary-light);color:var(--primary);font-weight:600}
.topbar .btn{margin-left:auto}
@media(min-width:768px){.topnav{display:flex}}

/* ---------- 通用组件 ---------- */
.main{max-width:960px;margin:0 auto;padding:16px 14px 90px}
.section{margin:22px 0}
.section-title{font-size:18px;font-weight:700;margin-bottom:12px;display:flex;align-items:center;gap:8px}
.section-title::before{content:"";width:4px;height:18px;background:var(--primary);border-radius:2px}
.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;cursor:pointer;
  font-size:16px;font-weight:600;border-radius:12px;padding:12px 20px;min-height:46px;transition:.15s}
.btn:active{transform:scale(.97)}
.btn-primary{background:var(--primary);color:#fff}
.btn-primary:active{background:var(--primary-dark)}
.btn-ghost{background:rgba(255,255,255,.16);color:#fff;border:1px solid rgba(255,255,255,.4)}
.btn-outline{background:transparent;color:var(--primary);border:1.5px solid var(--primary)}
.btn-sm{min-height:36px;padding:6px 14px;font-size:14px;border-radius:10px}
.btn-lg{min-height:52px;padding:14px 28px;font-size:17px;border-radius:14px}
.btn-success{background:var(--green)!important;color:#fff!important}

/* ---------- 首页 Hero ---------- */
.hero{
  position:relative;overflow:hidden;border-radius:20px;padding:36px 22px 28px;color:#fff;
  background:linear-gradient(150deg,#1d6ef8 0%,#0ea5e9 55%,#22c55e 140%);
  text-align:center;box-shadow:0 10px 30px rgba(29,110,248,.25);
}
.hero-badge{display:inline-block;background:rgba(255,255,255,.18);border:1px solid rgba(255,255,255,.3);
  padding:4px 14px;border-radius:20px;font-size:13px;margin-bottom:14px}
.hero h1{font-size:30px;line-height:1.3;font-weight:800;letter-spacing:.5px}
.hero .accent{color:#fde68a}
.hero-sub{margin:12px auto 20px;font-size:15px;color:rgba(255,255,255,.9);max-width:440px;line-height:1.7}
.hero-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap;margin-bottom:22px}
.hero-stats{display:flex;justify-content:center;gap:24px;border-top:1px solid rgba(255,255,255,.25);padding-top:16px}
.stat{text-align:center}
.stat b{display:block;font-size:20px;font-weight:800;color:#fde68a}
.stat span{font-size:12px;color:rgba(255,255,255,.85)}

/* ---------- 快捷入口 ---------- */
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.entry{display:flex;align-items:center;gap:12px;padding:14px;transition:.15s}
.entry:active{transform:scale(.98)}
.entry-ico{width:46px;height:46px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:24px;flex-shrink:0}
.entry b{display:block;font-size:16px;margin-bottom:2px}
.entry small{color:var(--text-dim);font-size:12px;line-height:1.4}

/* ---------- 价值对比 ---------- */
.value-list{list-style:none;margin-top:12px}
.value-list li{padding:10px 0;border-bottom:1px dashed var(--line);font-size:14.5px;color:var(--text-dim)}
.value-list li:last-child{border-bottom:none}
.value-list b{color:var(--text)}
.value-row{display:flex;justify-content:space-between;font-size:13px;font-weight:700}
.vs{color:var(--red)}
.vs-ok{color:var(--green)}

/* ---------- 一键复制 ---------- */
.copy-tip h3{font-size:17px;margin-bottom:8px}
.copy-tip p{font-size:14px;color:var(--text-dim);margin-bottom:12px}
.copy-demo{display:flex;align-items:center;gap:10px;background:var(--primary-light);border-radius:12px;
  padding:12px;cursor:pointer;flex-wrap:wrap}
.copy-demo span{flex:1;font-size:13.5px;color:var(--primary-dark);min-width:160px}

/* ---------- 底部 Tab（移动端） ---------- */
.tabbar{
  position:fixed;left:0;right:0;bottom:0;z-index:50;
  display:flex;background:var(--card);border-top:1px solid var(--line);
  padding:6px 4px calc(6px + var(--safe-bottom));
}
.tabbar a{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;
  font-size:11px;color:var(--text-dim);padding:6px 0}
.tabbar a.active{color:var(--primary);font-weight:700}
.tab-ico{font-size:20px;line-height:1}
@media(min-width:768px){.tabbar{display:none}}

/* ---------- 页脚 ---------- */
.footer{text-align:center;padding:26px 0 10px;color:var(--text)}
.footer .dim{color:var(--text-dim);font-size:13px;margin-top:4px}

/* ============================================
   表单与认证页
   ============================================ */
.page{max-width:520px;margin:0 auto;padding:18px 16px 100px}
.auth-card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px}
.auth-card h1{font-size:22px;margin-bottom:4px}
.auth-card .sub{color:var(--text-dim);font-size:14px;margin-bottom:18px}

.field{margin-bottom:16px}
.field label{display:block;font-size:14px;font-weight:600;margin-bottom:6px}
.field .hint{font-size:12px;color:var(--text-dim);margin-top:4px}
.field input,.field select,.field textarea{
  width:100%;padding:12px 14px;border:1.5px solid var(--line);border-radius:12px;
  font-size:16px;background:#fff;color:var(--text);outline:none;transition:.15s;
  -webkit-appearance:none;appearance:none;font-family:inherit;
}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(29,110,248,.12)}
.field textarea{min-height:88px;resize:vertical}
.field select{background-image:url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2'%3e%3cpath d='M6 9l6 6 6-6'/%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right 14px center}

.grid-2col{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.grid-3col{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}

/* 单选卡片组（核验材料类型） */
.radio-cards{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.radio-card{position:relative;border:1.5px solid var(--line);border-radius:12px;padding:12px;cursor:pointer;font-size:14px;transition:.15s}
.radio-card input{position:absolute;opacity:0;pointer-events:none}
.radio-card span{display:flex;align-items:center;gap:8px;font-weight:600}
.radio-card .rd{color:var(--text-dim);font-weight:400;font-size:12.5px;margin-top:3px}
.radio-card:has(input:checked){border-color:var(--primary);background:var(--primary-light)}
.radio-card:has(input:checked) span{color:var(--primary-dark)}

.btn-block{width:100%}
.form-tip{text-align:center;margin-top:16px;font-size:14px;color:var(--text-dim)}
.form-tip a{color:var(--primary);font-weight:600}

/* 状态徽章 */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:20px;font-size:12.5px;font-weight:600}
.badge-green{background:var(--green-light);color:var(--green)}
.badge-orange{background:#fef3c7;color:#b45309}
.badge-gray{background:#f1f5f9;color:var(--text-dim)}
.badge-red{background:#fee2e2;color:var(--red)}

/* 信息行 */
.info-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px dashed var(--line);font-size:15px}
.info-row:last-child{border-bottom:none}
.info-row .k{color:var(--text-dim)}
.info-row .v{font-weight:600;text-align:right}

/* 我的页 */
.me-head{display:flex;align-items:center;gap:14px;margin-bottom:18px}
.me-avatar{width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,var(--primary),#3b82f6);color:#fff;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700}
.me-name{font-size:18px;font-weight:700}
.me-phone{font-size:13px;color:var(--text-dim)}
.section-gap{margin-top:18px}

/* ============================================
   诉求相关
   ============================================ */
/* 诉求卡片 */
.ticket-card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;margin-bottom:14px;display:block;text-decoration:none;color:var(--text)}
.tc-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:8px}
.tc-no{font-size:12.5px;color:var(--text-dim);font-family:monospace}
.tc-title{font-size:16px;font-weight:700;margin-bottom:6px;line-height:1.4}
.tc-meta{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text-dim);flex-wrap:wrap}
.tc-overdue{color:var(--red);font-weight:700}
.tc-redline{border-left:4px solid var(--red)}

/* 状态徽章 */
.st-badge{display:inline-block;padding:2px 10px;border-radius:16px;font-size:12px;font-weight:600}
.st-pending_verify{background:#fef3c7;color:#b45309}
.st-processing{background:#dbeafe;color:#1d4ed8}
.st-waiting_confirm{background:#ede9fe;color:#6d28d9}
.st-resolved{background:#dcfce7;color:#15803d}
.st-closed{background:#f1f5f9;color:#64748b}
.st-rejected{background:#fee2e2;color:#b91c1c}
.badge-review{background:#fef3c7;color:#b45309}

/* 优先级 */
.pri{display:inline-block;padding:2px 8px;border-radius:8px;font-size:12px;font-weight:600}
.pri-critical{background:#fee2e2;color:#b91c1c}
.pri-urgent{background:#fef3c7;color:#b45309}
.pri-normal{background:#dcfce7;color:#15803d}

/* 时间线 */
.timeline{position:relative;padding-left:22px;margin-top:6px}
.timeline::before{content:'';position:absolute;left:7px;top:4px;bottom:4px;width:2px;background:var(--line)}
.tl-item{position:relative;padding-bottom:18px}
.tl-item:last-child{padding-bottom:0}
.tl-item::before{content:'';position:absolute;left:-22px;top:4px;width:16px;height:16px;border-radius:50%;background:#fff;border:3px solid var(--primary)}
.tl-item.tl-key::before{border-color:var(--green);background:var(--green)}
.tl-time{font-size:12px;color:var(--text-dim)}
.tl-role{font-size:12px;font-weight:600;color:var(--primary);margin-left:6px}
.tl-content{font-size:14px;margin-top:3px;line-height:1.5}

/* SLA 信息条 */
.sla-box{background:#f8fafc;border:1px dashed var(--line);border-radius:12px;padding:12px;font-size:13.5px}
.sla-box .sla-row{display:flex;justify-content:space-between;padding:4px 0;color:var(--text)}
.sla-box .k{color:var(--text-dim)}
.sla-over{color:var(--red);font-weight:700}

/* 星级评分 */
.star-row{display:flex;gap:8px;font-size:30px}
.star-row .star{cursor:pointer;color:#d1d5db;transition:.1s}
.star-row .star.on{color:#f59e0b}
.star-static{color:#f59e0b}

/* 图片墙 */
.img-wall{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.img-wall img{width:90px;height:90px;object-fit:cover;border-radius:10px;border:1px solid var(--line)}